Here’s the graph for my May ISP figures. Major issue at the moment is the TalkTalk has reduced its ‘Free’ broadband to 768Kbs and it will not connect past a single ‘contact us’ error page.
Despite many many telephone calls to their Customer Services, Sales and Customer option teams, nothing is resolved as of the writing of this post. This all stems from a cock-up with the direct debit payment Talk Talk being taken twice in one month and when reset, it did not take in the following month (May 2010) and Talk Talk then put a bar on the Broadband service.
Although I rectified this two days later – when I found out about the Bar, it remains in place and now I’m in that ‘limbo place’ of being passed from one office to another with no one taking responsibility to remove the Bar and fix it. I could write pages about this, but why waste more time on the issue. so I have told Talk Talk to cancel my contract under non-delivery of their service.
Thank goodness I could not cancel my BT broadband on my second line, it had five month left on the contract – which I use for business when I got the ‘Free’ Talk Talk broad offer on my main line.
It’s a mess and I wish I had never heard of Talk Talk!
Beasley's Place 