Broadband Speed
As my January BT-ISP Broadband speed figures show it was a steady month with no outages and a steady 33MB download speed.
Lets hope that steady state continues.
BT Cloud
With regards to BT Cloud, a new service from BT to compete with the likes of on-line storage from Dropbox, Google, & Amazon. It seems that BT need to get their marketing act together.
Last week I received an email from BT inviting me to sign up to BT Cloud. Had a look and found that it implied that as a BT Infinity 2 user I was able to have 50GB as part of my contract – you can add further storage capacity if required after you sign up.
So signed up and connected my account to BT Cloud. Today received an email telling me that I now had 2GB of stage ready to use. After uploading some test files and checking the status, it did in fact say that I was using .001 % of my 2GB!
So went back and checked the BT web pages & emails and sure enough everywhere you look it says that BT Infinity 2 users can have 50GB of storage. When I tried to add more storage to my GB, it then told me that I already had 50GB inclusive with BT Infinity2!
So off to the phones, without dragging this out, after six calls to BT Sales & Technical (who did not even know what BT Cloud was!) I finally arrived at person in sales who told me to get the 50GB of storage, you had to renew your BT contract for a further 12 months. Nothing is stated about this on any of the related BT Cloud web pages/emails.
On a technical point, when I received the initial email with the link to BT Cloud, I was asked to install BT Cloud on my PC. Stopping that download and fishing around I soon came across the Web interface through the new BT Services page, once you have logged in.
It certainly seems strange that BT would not have their ‘message’ completely sorted out before launching their product. To have to spend 30 minutes on the phone to find that I have to renew my contract is really a bit of a con! Lets se what happens with my feedback calls.
Beasley's Place 